General

What is bioenergetic testing?

Bioenergetic testing is a non-invasive way to see where your body is under stress and where it's in balance. Using small hair and saliva samples, we measure the electrical conductivity of your body's systems and compare the results against balanced ranges.

With the Wellness Scan, we then test remedies (herbal, homeopathic and supplements) against your most stressed systems to find the ones that are balancing for you. See the science.

How does it work?

Your hair and saliva samples carry your body's bioenergetic patterns. At our testing center, we test your samples against thousands of reference points and measure how their electrical conductivity responds to each one.

How your samples respond shows whether each system is balanced or under stress. Together, hair and saliva give a system-by-system picture without needles or a clinic visit. See the science.

What's the process?

Once you purchase a scan, we'll send you an easy at-home collection kit. Inside the kit will be an activation code that you will use to activate your kit here. 

Follow the instructions to complete your activation, fill out your health form, and collect your samples. 

You'll then mail your samples directly to our testing facility using the provided return envelope. From there, your results arrive in about one week from when we receive your samples and then we'll reach out with next steps. With the Wellness Scan, that includes scheduling your free consult. Endurance results come with practitioner notes in your report.

How many times should I get tested? Is once enough?

Everyone is different. Your first scan provides you with priceless information, and some folks may never require another scan again. Others use the initial scan as a baseline, and then  subsequent scans to show progress over time.

We see that the most success with three back to back scans and rounds of remedies, then maintenance scans every 6 to 12 months. 

If you're chronically ill, expect 2-3 months of healing for every year you've been sick. Each round of remedies lasts around 6-8 weeks each.

What ages do you work with?

We work with all ages. We've tested infants and clients over 100 years old. As long as you're able to give a saliva sample along with a teaspoon of hair or nail clippings, we're able to test your samples.

Scan

How do you submit samples?

When you purchase a scan, we'll mail you a kit that includes a sterile swab tube and a hair collection bag. 

First, swab both cheeks with the sterile swab and seal tightly. Make sure you do this 20 minutes away from any food, including mint! That means brushing your teeth too. Don’t worry, we won’t judge.

Next, cut a sample of hair and place it into the small bag. Around a teaspoon is perfect. Any hair on the body works. Yes, any hair. No hair? No problem! Fingernails and toenail clippings work as well. 

Place both into the provided, pre-labeled return envelope and mail via USPS. Your results arrive in about one week from when we receive your samples, and we’ll keep you posted along the way. If you haven’t filled out the form in your account, now is the time!

Is it okay if my hair is colored/dyed for the sample?

Yes! Colored hair does not affect the scan results. 

Should I stop taking any non-essential supplements prior to taking my samples?

Ideally, you'd stop any non-essential supplements for 3 days prior to taking your samples. If you are on any prescriptions or supplements prescribed by your doctor, or you are uncomfortable stopping your current regimen, no worries. Just let us know in your Health Questionnaire so we can take them into consideration with your results and remedies.

What happens to my samples after testing?

All samples are securely locked after testing at our testing facility. After two weeks, the samples are destroyed by incineration. Samples are never saved or sold.

Results

Do you have sample results?

Yes! Everyone's results are bio-individual, but all follow the same overall categories. Check out a sample scan result here.

What is a consultation like?

The consult comes with the Wellness Scan. When your results are ready, you'll meet with one of our practitioners on Zoom to go through your scan and answer your questions.

The Endurance Scan doesn't include a consult. Its results come with practitioner notes in your report.

What if I have more questions?

We're here for you! Reach out anytime, or book additional consults to dive deeper.

What if I miss the consult?

No worries! We do our best to accommodate your schedule and understand sometimes it's not possible to make the scheduled consult. We allow 1 missed consult (no show) per scan and will add the free consult back to your account.

Shipping & Returns

How long does it take to ship?

We ship via USPS or UPS, so it will typically arrive in a few days after placing your order.

Once we receive your samples and your intake form, we'll begin analyzing your results. Your results arrive in about one week from then.

What's your return policy?

We offer a 30-day return policy for unused scan kits.

Eligibility for Returns:

  • The kit must be unused, with all seals intact and in its original packaging.
  • You must provide a receipt or proof of purchase.
  • The kit must be returned to us to qualify for a refund.

Return Process:

  • Customers are responsible for the cost of return shipping.
  • Once we receive and inspect the returned kit, we will issue a refund minus a $10 fee (in addition to return label if needed).
  • Refunds will be processed to the original payment method.

To start a return or ask any questions, contact us at hi@attuned.health. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and send a new kit your way. The swab in your unused kit should be sealed when you receive it. 

Exceptions / non-returnable items
Certain types of items cannot be returned or exchanged, like remedies and supplements. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Remedy Returns
Most remedies are not refundable. If it is a refundable remedy, it must be returned within 7 days of ordering. You will be required to pay for shipping and a 20% restock fee. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hi@attuned.health.

I lost my return mailer. Can I get a new one?

Of course! Email us at hi@attuned.health and we'll get you covered.